voco

Privacy Policy

Last updated: January 25, 2026

1. Overview

This Privacy Policy explains how Voco ("we", "our", or "us") collects, uses, and shares information when you use our AI-powered sales coaching platform (the "Service").

2. Information We Collect

Account Information

When you create an account, we collect your email address and basic authentication identifiers through Google or Apple Sign-In. We do not store your third-party passwords.

Practice Audio and Recordings

If you use voice features, we record and store your voice audio so we can generate coaching feedback. Recordings are associated with your account and may be processed to analyze speaking patterns and produce recommendations.

Conversation Data

We store scenario details, messages, transcripts, AI responses, and coaching feedback from your practice sessions. This helps provide continuity and track progress over time.

Usage Information

We collect information about how you use the Service (for example, scenarios created, practice sessions completed, feedback scores, and feature usage) to operate the Service, improve it, and enforce usage limits.

Billing Information

If you subscribe, we store subscription and account metadata (for example, plan status and seat count). Payment details are processed by our payment provider and are not stored by Voco.

3. How We Use Your Information

We use information to:

  • Provide, maintain, and improve the Service
  • Generate coaching feedback and AI roleplay responses
  • Process recordings and transcripts to support voice features
  • Manage accounts, subscriptions, and customer support
  • Enforce our terms, protect against misuse, and maintain security

4. Third-Party Services

We use service providers to run key parts of the Service:

  • Google Cloud (Vertex AI / Gemini) - AI coaching analysis and conversation generation
  • Google Cloud Storage - Storage for voice recordings and generated content
  • Cartesia - Text-to-speech for AI buyer voices
  • Postmark - Transactional emails (for example, login codes)
  • Paddle - Subscription payment processing

These providers process information on our behalf and under our instructions. We share only what is necessary to provide the Service.

5. Data Storage and Security

We use technical and organizational measures designed to protect your information, including access controls and secure infrastructure. Voice recordings may be stored in Google Cloud Storage.

While we implement safeguards to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your account information and practice data for as long as your account is active. When you delete content (such as scenarios or chat sessions), it is marked as deleted but may be retained for a period of time for backup, security, and legal compliance purposes.

Temporary data such as login codes expire automatically after a short period.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access - Request a copy of the data we hold about you
  • Correction - Request correction of inaccurate data
  • Deletion - Request deletion of your data
  • Portability - Request your data in a portable format
  • Objection - Object to certain processing of your data

To exercise these rights, please contact us at julian@voco.ai.

8. Cookies and Tracking

We use essential cookies for authentication and session management. These cookies are necessary for the Service to function and cannot be disabled. We do not use third-party advertising cookies, and we currently do not use third-party analytics tracking cookies.

9. Children's Privacy

The Service is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to these countries.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: julian@voco.ai